Refund policy

As a natural supplement product, we prioritize the safety and well-being of our customers.

Due to the nature of our products, we do not accept returns or offer refunds.

However, if you receive a damaged or defective product, please contact our customer experience team within 72 hours of delivery via email at info@drinknoeleven.com with:

- Your name and address

- Purchasing card type and last 4 digits of card number

- Order number and shipment tracking number

- Brief details on defective or damaged product

- Photos of defective or damaged product

We will review on a case-by-case basis and replace the damaged or defective product at no additional cost upon review if warranted. Our customer experience team is unable to assist with product purchases outside of Drinknoeleven.com. Customers who purchased from Amazon.com should contact Amazon Customer Support for assistance.